Refund policy

Refund policy

PLEASE NOTE:

  • Cricket and J's Boutique does not offer price adjustments on orders after they have been placed.
  • Cricket and J's Boutique cannot make any changes to the contents of your order once it has been placed. We can cancel the order or remove an item as long as the order has not been fulfilled. Customers then can place another order with the correct size or color. To cancel your order or remove an item, please contact customer service at cricketandjs@gmail.com .

ONLINE RETURNS AND EXCHANGES:

  • WE DO NOT OFFER REFUNDS.
  • Cricket and J's Boutique gladly accepts returns for unwashed, unworn, unaltered products with tags attached for STORE CREDIT ONLY.
  • Returns must be postmarked within 14 days of the date you received your shipment.
  • Return shipping is at the customer's expense. Credit will be issued via email in the form of a gift card for the price the items were purchased at minus the shipping fee.
  • Original shipping cost will not be included in the credit.
  • Shoes must be returned in their original shoe box. Please return shoes in another box or shipping bag to avoid shoe box damage. DO NOT tape on the original shoe box. Shoes returned that do not follow our return policy will be subject to a $7.95 fee.
  • Items that are FINAL SALE, smell of cigarette smoke, laundry detergent, or have visible wear from being worn will not be accepted. These items will be shipped back to the customer at the customer's expense.
  • All returns are subject to denial or a $7.95 restocking fee if they do not meet our return policy.
  • All FINAL SALE items, headwear, earrings, and bodysuits are final sale. No exceptions, no exchanges.

Please allow up to 1-5 business days for your return to be processed after it has been marked delivered by the post office.

Returns can be shipped back to us at our mailing address:

Cricket and J's Boutique Returns
1004 South Lincoln Street
Lake Mills, IA 50450

SHIPPING:

The customer is responsible to pay for the return shipping on all returns.  Shipping carrier is that of the customer's choice. 

DEFECTIVE OR DAMAGED MERCHANDISE:

Please inspect your order immediately upon receipt. Cricket and J's Boutique is not responsible for damaged or defective items past our 30 day return policy. If you have received a damaged or defective item please email us at cricketandjs@gmail.com. On your return notes please include what is wrong with the item so that we can process your return as efficiently and effectively as possible.

LOST OR STOLEN PACKAGES:

We are not responsible for lost, stolen, or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. Please contact Cricket and J's Boutique customer service at cricketandjs@gmail.com if you believe your package has been lost or stolen.